{"id":1042,"date":"2026-04-06T16:49:37","date_gmt":"2026-04-06T23:49:37","guid":{"rendered":"https:\/\/www.sigcorp.com\/?post_type=platforms&#038;p=1042"},"modified":"2026-04-14T19:38:45","modified_gmt":"2026-04-15T02:38:45","slug":"ellucian-support-and-managed-services","status":"publish","type":"platforms","link":"https:\/\/www.sigcorp.com\/platforms\/ellucian\/ellucian-support-and-managed-services\/","title":{"rendered":"Ellucian Support | Managed Services"},"content":{"rendered":"\n<p class=\"is-style-intro-headline\">Your Ellucian environment doesn&#8217;t run itself. Neither should your support strategy.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<p class=\"is-style-default max-lg has-medium-font-size\">Running Banner, Colleague, and the broader Ellucian ecosystem takes more than a few power users and an overworked DBA. It takes deep product expertise, reliable coverage, and people who understand both the technical underpinnings and the functional realities of how higher ed actually uses these systems. When internal teams are stretched thin, critical work slows down and risk goes up. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">Meanwhile, experienced Ellucian talent is harder to find and harder to keep. The cost of a vacancy in a key DBA or functional analyst role isn\u2019t just a hiring challenge; it\u2019s a risk to your operations, compliance posture, and ability to serve students. Managed services fill that gap with senior expertise, without the overhead and uncertainty of a permanent hire. <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading animate is-style-default has-medium-font-size\">How we help<\/h2>\n\n\n\n<p>Our managed services are flexible, scalable, and built around the way higher education actually works. We offer support across the full Ellucian ecosystem\u2014Banner, Colleague, Degree Works, and related technologies\u2014in the areas that matter most:<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<div class=\"wp-block-group pl-0 pl-lg-5 max-lg\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading is-style-sans-600 has-blue-medium-color has-text-color has-link-color has-regular-font-size wp-elements-6d8b173008fefacafd18784f54b62e8e\"><strong>Functional Support<\/strong><\/h3>\n\n\n\n<p class=\"widow-fix\">Experienced consultants who support your day-to-day operations across student, financial aid, student accounts, HR\/payroll, finance, and advancement. Whether you need ongoing coverage for a vacated position, seasonal surge support during peak processing periods, or specialized expertise for a complex configuration change, our functional analysts integrate seamlessly with your team and understand how these modules work in a campus setting. <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading is-style-sans-600 has-blue-medium-color has-text-color has-link-color has-regular-font-size wp-elements-6d89cd0f1e49016cd3f42d319e7788b0\"><strong><strong>Technical Support<\/strong><\/strong><\/h3>\n\n\n\n<p>A focused, few-week onsite engagement that assesses how your institution is using Ellucian today. SIG experts workshop across all major functional areas \u2014 student, financial aid, student accounts, HR\/payroll, and finance \u2014 to create a shared understanding of current state, surface gaps and workarounds, and identify opportunities to bring your system usage back in line with best practices.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading is-style-sans-600 has-blue-medium-color has-text-color has-link-color has-regular-font-size wp-elements-86fe65b4408ba0361c11f5496823fdbc\"><strong><strong>Database Administration (DBA)<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"widow-fix\">Our remote DBA services provide the Oracle and database expertise your Ellucian environment demands\u2014without the cost and risk of relying on a single internal resource. We offer multiple engagement models: full dedicated DBA services as an alternative to hiring costly Oracle resources, day-to-day DBA assistance and training to augment your existing staff, and backup \u201clifeline\u201d support for when your primary DBA is unavailable or projects require additional capacity. Our AWS-certified DBAs also bring deep expertise in cloud migration for institutions moving their database infrastructure to the cloud.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading is-style-sans-600 has-blue-medium-color has-text-color has-link-color has-regular-font-size wp-elements-2bce862734bf92796069fcac825e72f9\"><strong><strong>Application Managed Services<\/strong><\/strong><\/h3>\n\n\n\n<p class=\"widow-fix\">For institutions that want a comprehensive, ongoing partnership rather than piecemeal support. Our fully managed service model provides a dedicated team across functional, technical, and DBA disciplines, with defined SLAs, proactive monitoring, and a strategic roadmap to keep your Ellucian environment optimized and aligned with your institutional goals. Think of it as an extension of your IT organization, staffed with senior Ellucian specialists who know your environment inside and out. <\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-medium-font-size\">Flexible engagement models<\/h3>\n\n\n\n<p>Every institution\u2019s needs differ and change over time. That\u2019s why our managed services are designed to flex with you, whether you need a single specialist for a few months or a full support team on an ongoing basis. We offer dedicated and shared resource models, monthly and annual agreements, on-demand and retainer-based options, and the ability to scale up or shift focus as your priorities evolve. No long-term lock-ins, no rigid scopes; just the right expertise, when you need it.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading widow-fix fade-in is-style-serif has-medium-font-size\">The SIG difference<\/h3>\n\n\n\n<p class=\"is-style-default max-lg fade-in has-medium-font-size\">Managed services providers are easy to find. What\u2019s hard to find is one staffed entirely by senior higher education professionals who\u2019ve spent their careers inside these systems and on these campuses.  <\/p>\n\n\n\n<p>SIG consultants aren\u2019t generalists learning your environment on the job; they\u2019re former registrars, financial aid directors, IT leaders, and DBAs who\u2019ve lived the work you need done. That depth of experience means faster resolution, fewer escalations, and a partner who anticipates issues before they become emergencies. <\/p>\n\n\n\n<p class=\"is-style-default max-lg fade-in has-medium-font-size\"><strong>Need expert Ellucian support without the hiring headache? <\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull is-light is-style-blue-circles-bg\" style=\"min-height:344px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group is-style-max-lg fade-in\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-large\"><\/div>\n\n\n\n<p class=\"has-text-align-center is-style-sans-600 widow-fix has-white-color has-text-color has-link-color has-large-font-size wp-elements-4e8b0aa48e1911cb0f7949073e87fdcd\">Every day is a chance to dismantle the status quo.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-large\"><\/div>\n\n\n\n<div class=\"wp-block-buttons fade-in is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.sigcorp.com\/contact-us\/\">Schedule a no-obligation conversation<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-large\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-max-lg\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote has-text-align-center is-style-quotation-marks fade-in is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center has-medium-font-size\">I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we\u2019re going to stumble or fall, SIG is going to be there to help pick us up\u2014because they\u2019re in it with us for the long haul.<\/p>\n<cite>Liz Perrone, Implementation Director, Broward College<\/cite><\/blockquote>\n<\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Ellucian environment doesn&#8217;t run itself. Neither should your support strategy. Running Banner, Colleague, and the broader Ellucian ecosystem takes more than a few power users and an overworked DBA. It takes deep product expertise, reliable coverage, and people who understand both the technical underpinnings and the functional realities of&#8230;<\/p>\n","protected":false},"featured_media":0,"parent":207,"menu_order":4,"template":"","class_list":["post-1042","platforms","type-platforms","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ellucian Support | Managed Services - Strata Information Group (SIG)<\/title>\n<meta name=\"description\" content=\"Get expert Ellucian support without the hiring headache. 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