{"id":2062,"date":"2025-06-07T03:25:55","date_gmt":"2025-06-07T10:25:55","guid":{"rendered":"https:\/\/www.sigcorp.com\/case-studies\/florida-polytechnic-university-laying-the-foundation-for-saas-success-with-strategic-business-process-redesign-and-true-partnership\/"},"modified":"2026-04-13T22:19:34","modified_gmt":"2026-04-14T05:19:34","slug":"florida-polytechnic-university-laying-the-foundation-for-saas-success-with-strategic-business-process-redesign-and-true-partnership","status":"publish","type":"case-study","link":"https:\/\/www.sigcorp.com\/case-studies\/florida-polytechnic-university-laying-the-foundation-for-saas-success-with-strategic-business-process-redesign-and-true-partnership\/","title":{"rendered":"Florida Polytechnic University: Laying the Foundation for SaaS Success with Strategic Business Process Redesign and True Partnership"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-institutional-profile\">Institutional Profile<\/h2>\n\n\n\n<p>Florida Polytechnic University, established in 2012 in Lakeland, Florida, is the state&#8217;s only public institution exclusively dedicated to STEM education. With over 1,700 students, Florida Poly offers 12 undergraduate and 5 graduate programs, emphasizing hands-on, project-based learning. The university boasts a 17:1 student-to-faculty ratio and is accredited by SACSCOC, with several programs also accredited by ABET.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-challenge\">Challenge<\/h2>\n\n\n\n<p id=\"h-institutional-profile-1\">Florida Polytechnic University faced a familiar yet critical challenge in higher education: preparing for a cloud-based ERP migration without full visibility into its existing business processes.<\/p>\n\n\n\n<p>Early in their implementation of Ellucian Student powered by Banner, it became evident that without a clear understanding of current workflows, the university risked replicating outdated and inefficient practices in the new system \u2014 a costly and avoidable mistake. Florida Poly also recognized that a Ellucian Student implementation was far more than a technical upgrade.<\/p>\n\n\n\n<p id=\"h-institutional-profile-1\">Success required cross- campus collaboration, active stakeholder engagement, and thoughtful change management \u2014 all while keeping day-to- day operations running smoothly.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-solutions\">Solutions<\/h2>\n\n\n\n<p>Florida Poly brought in SIG to help establish the foundational work necessary for success. Together, they focused on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Business Process Analysis (BPA):<\/strong> SIG led a comprehensive exercise to uncover the university\u2019s true &#8220;current state&#8221; processes. They identified hidden &#8220;shadow systems&#8221; (e.g., undocumented sticky-note tracking) that created invisible inefficiencies.<\/li>\n\n\n\n<li><strong>Customer Architecture Reference Model (CARM):<\/strong> With Ellucian, Florida Poly mapped its future state, aligning technology with strategic goals and highlighting gaps that needed to be addressed before going live.<\/li>\n\n\n\n<li><strong>Collaboration Crews:<\/strong> Florida Poly established stakeholder groups across functional areas \u2014 including critical partners like the Registrar \u2014 to ensure shared ownership of the project.<\/li>\n\n\n\n<li><strong>Change Management:<\/strong> Early and continuous communication emphasized the \u201cwhy\u201d behind every change. Florida Poly fostered open conversations about challenges, set realistic expectations, and tackled resistance proactively.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-results-amp-impact\">Results &amp; Impact<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Laying the Foundation for SaaS Success<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clear Process Understanding:<\/strong> Established a detailed inventory of current processes, highlighting critical gaps and inefficiencies with strategic business process redesign and true partnership.<\/li>\n\n\n\n<li><strong>Actionable Roadmap:<\/strong> Provided documentation that directly informed Ellucian Student configurations and governance planning.<\/li>\n\n\n\n<li><strong>Cultural Shift:<\/strong> Fostered collaboration across departments through Florida Poly\u2019s &#8220;Collaboration Crews&#8221; approach.<\/li>\n\n\n\n<li><strong>Change Management Success:<\/strong> Helped institutional leaders recognize that SaaS implementation is a university-wide initiative, not just a technology upgrade.<\/li>\n\n\n\n<li><strong>Built Institutional Trust:<\/strong> Through flexibility, honesty, and embedded partnership, SIG became a trusted extension of Florida Poly\u2019s team.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-future-outlook\">Future Outlook<\/h2>\n\n\n\n<p>Looking ahead, Florida Polytechnic University sees long-term value in SIG\u2019s methodology and plans to apply the same business process mapping and cross-functional collaboration techniques to future SaaS and ERP initiatives. The structured, stakeholder-driven approach has proven so effective that SIG\u2019s framework is now considered a best-practice model for scalable, sustainable technology transformation \u2014 not only within Florida Poly, but also as a standard the university is proud to share with peer institutions navigating similar modernization efforts.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Collaboration Crews:<\/strong> Florida Poly established stakeholder groups across functional areas \u2014 including critical partners like the Registrar \u2014 to ensure shared ownership of the project.<\/li>\n\n\n\n<li><strong>Change Management:<\/strong> Early and continuous communication emphasized the \u201cwhy\u201d behind every change. Florida Poly fostered open conversations about challenges, set realistic expectations, and tackled resistance proactively.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Discover how strategic process redesign and true partnership set the stage for SaaS success. See how this institution built a smarter foundation for digital transformation and long-term growth.<\/p>\n","protected":false},"featured_media":1760,"parent":0,"menu_order":0,"template":"","insight_topic":[],"class_list":["post-2062","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Florida Polytechnic University: Laying the Foundation for SaaS Success with Strategic Business Process Redesign and True Partnership - Strata Information Group (SIG)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sigcorp.com\/case-studies\/florida-polytechnic-university-laying-the-foundation-for-saas-success-with-strategic-business-process-redesign-and-true-partnership\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Florida Polytechnic University: Laying the Foundation for SaaS Success with Strategic Business Process Redesign and True Partnership\" \/>\n<meta property=\"og:description\" content=\"Discover how strategic process redesign and true partnership set the stage for SaaS success. 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