{"id":258,"date":"2026-03-21T10:33:48","date_gmt":"2026-03-21T17:33:48","guid":{"rendered":"https:\/\/www.sigcorp.com\/?post_type=technologies&#038;p=258"},"modified":"2026-04-13T08:00:24","modified_gmt":"2026-04-13T15:00:24","slug":"slate-support-and-managed-services","status":"publish","type":"platforms","link":"https:\/\/www.sigcorp.com\/platforms\/slate\/slate-support-and-managed-services\/","title":{"rendered":"Slate Support | Managed Services"},"content":{"rendered":"\n<p class=\"is-style-intro-headline\"><strong>SIG\u2019s Slate support doesn\u2019t end at implementation. \u00a0<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<p class=\"is-style-default max-lg has-medium-font-size\">Unlike some consultants, SIG doesn\u2019t just parachute into your world and then disappear after go-live. We offer a wide range of strategic support and managed services options that make our Slate experts available to help your team troubleshoot and fix any issues that might arise in your database.  <\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading animate is-style-default has-medium-font-size\">How we help<\/h2>\n\n\n\n<p>SIG offers three levels of strategic support and managed services for Slate:<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<div class=\"wp-block-group pl-0 pl-lg-5 max-lg\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading is-style-sans-600 has-blue-medium-color has-text-color has-link-color has-regular-font-size wp-elements-ce08facf6c4a763272b6a36727da1343\">SIG Direct<\/h3>\n\n\n\n<p class=\"widow-fix\">is the first-of-its kind support for Slate, specifically designed to address existing infrastructure, implemented functionality, and errors and issues related to system elements not functioning as desired. SIG Direct users can submit a ticket 24 hours a day, file unlimited requests, and can expect a rapid asynchronous resolution to all their Slate questions.\u00a0<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading is-style-sans-600 has-blue-medium-color has-text-color has-link-color has-regular-font-size wp-elements-6a59506b5a19e2dd852a94f4401c7d65\">Strategic Support<\/h3>\n\n\n\n<p>offers you a set number of consultant hours per month\u2014which can be filled by a combination of meetings and asynchronous work\u2014to provide expert guidance and configuration assistance in your Slate database.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-medium\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading is-style-sans-600 has-blue-medium-color has-text-color has-link-color has-regular-font-size wp-elements-40e7eca904b7490d9ca9626e2d1243b1\">Managed Services<\/h3>\n\n\n\n<p class=\"widow-fix\">offer you assistance with your Slate needs via staff augmentation. Services are offered in weekly increments of hours over a pre-determined time period to help you reach a stated goal in Slate.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading widow-fix fade-in is-style-serif has-medium-font-size\">The SIG difference<\/h3>\n\n\n\n<p class=\"is-style-default max-lg fade-in has-medium-font-size\">Slate experts at SIG have lived institutional experience working in Slate at colleges and universities just like yours. Many have also worked at Technolutions or have served in strategic Slate consulting roles within the higher ed landscape. We\u2019ve been in your shoes and understand how a little outside strategic support can go a long way.    <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull is-light is-style-blue-circles-bg\" style=\"min-height:344px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-group is-style-max-lg fade-in\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-large\"><\/div>\n\n\n\n<p class=\"has-text-align-center is-style-sans-600 widow-fix has-white-color has-text-color has-link-color has-large-font-size wp-elements-4e8b0aa48e1911cb0f7949073e87fdcd\">Every day is a chance to dismantle the status quo.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-large\"><\/div>\n\n\n\n<div class=\"wp-block-buttons fade-in is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-orange-background-color has-background wp-element-button\" href=\"https:\/\/www.sigcorp.com\/contact-us\/\">Schedule a no-obligation conversation<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-large\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer is-style-responsive-large\"><\/div>\n\n\n\n<div class=\"wp-block-group is-style-max-lg\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<blockquote class=\"wp-block-quote has-text-align-center is-style-quotation-marks fade-in is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-center has-medium-font-size\">I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we\u2019re going to stumble or fall, SIG is going to be there to help pick us up\u2014because they\u2019re in it with us for the long haul.<\/p>\n<cite>Liz Perrone, Implementation Director, Broward College<\/cite><\/blockquote>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>SIG\u2019s Slate support doesn\u2019t end at implementation. \u00a0 Unlike some consultants, SIG doesn\u2019t just parachute into your world and then disappear after go-live. We offer a wide range of strategic support and managed services options that make our Slate experts available to help your team troubleshoot and fix any issues&#8230;<\/p>\n","protected":false},"featured_media":0,"parent":234,"menu_order":3,"template":"","class_list":["post-258","platforms","type-platforms","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Slate Support | Managed Services - Strata Information Group (SIG)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sigcorp.com\/platforms\/slate\/slate-support-and-managed-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Slate Support | Managed Services\" \/>\n<meta property=\"og:description\" content=\"SIG\u2019s Slate support doesn\u2019t end at implementation. \u00a0 Unlike some consultants, SIG doesn\u2019t just parachute into your world and then disappear after go-live. 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