SIG’s Slate support doesn’t end at implementation.
Unlike some consultants, SIG doesn’t just parachute into your world and then disappear after go-live. We offer a wide range of strategic support and managed services options that make our Slate experts available to help your team troubleshoot and fix any issues that might arise in your database.
How we help
SIG offers three levels of strategic support and managed services for Slate:
SIG Direct
is the first-of-its kind support for Slate, specifically designed to address existing infrastructure, implemented functionality, and errors and issues related to system elements not functioning as desired. SIG Direct users can submit a ticket 24 hours a day, file unlimited requests, and can expect a rapid asynchronous resolution to all their Slate questions.
Strategic Support
offers you a set number of consultant hours per month—which can be filled by a combination of meetings and asynchronous work—to provide expert guidance and configuration assistance in your Slate database.
Managed Services
offer you assistance with your Slate needs via staff augmentation. Services are offered in weekly increments of hours over a pre-determined time period to help you reach a stated goal in Slate.
The SIG difference
Slate experts at SIG have lived institutional experience working in Slate at colleges and universities just like yours. Many have also worked at Technolutions or have served in strategic Slate consulting roles within the higher ed landscape. We’ve been in your shoes and understand how a little outside strategic support can go a long way.
Every day is a chance to dismantle the status quo.
I almost look at SIG as our safety net. We have Ellucian implementing the software, we have our Broward team, but then we have SIG. If we’re going to stumble or fall, SIG is going to be there to help pick us up—because they’re in it with us for the long haul.
Liz Perrone, Implementation Director, Broward College